Want to return an item?

We hope our products meet all your expectations. Please read the size guide on each product page carefully before making an order. Not satisfied with your order? You can return your order within 14 days of delivery, starting the day after the product was delivered.

Return conditions:

Only unworn items in their original, undamaged packaging are eligible for return. If the returned item does not meet these conditions, the seller is not obligated to issue a refund. The product remains the property of the buyer, who can collect it from the seller within 14 days. All costs and risks associated with the return shipment are the responsibility of the buyer. In accordance with Belgian law, certain items may be excluded from the right of withdrawal, such as custom-made or personalized products (see note on the bottom of this page)

How to return an item?

  1. Send an email to hello@catcode.be with the product you wish to return, include the order number and the reason for the return.
  2. Ship the package via Bpost or DPD to the address we will provide you. The shipping costs and risks of return are your responsibility, so always request proof of shipment.
  3. Do you live in Ghent? You can return the package free of charge by appointment.
  4. After we receive your return, and approve that the item meets the return conditions, you will receive a confirmation email. The purchase amount will then be refunded within 14 days or a new product will be send your way.

 

Force Majeure
Cat Code is not responsible for delays caused by circumstances beyond our control. This includes operational disruptions, strikes, natural disasters, accidents, or government actions affecting us or our suppliers, even if such events were foreseeable.

 

Complaints
If you have a complaint, we are here to help. You can contact us via hello@catcode.be. For confirmed orders, complaints about visible damage or quality issues with a product must be reported within 7 days of delivery. If not reported within this period, any right to a claim expires.

 

 

Information on the consumer's right of withdrawal
In application of Article VI.53, 3° of the Belgian Code of Economic Law, the consumer cannot exercise the right of withdrawal provided for in Article VI.47 of the same Code for the delivery of goods manufactured according to the consumer's specifications. The right of withdrawal therefore does not apply to all products supplied by inker.

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