We would love to hear from you if you have any questions!
Frequently Asked Questions
What makes your products high quality?
Our products are made with care and attention to detail with sustainable and comfortable clothing. We use 100% organic cotton and recycled materials to ensure they are good for you and the planet. Each item is carefully made by skilled craftsmen under fair and safe working conditions.
Our clothes also meet strict standards such as OEKO-TEX 100 , which means they are free from harmful chemicals, and the Fairwear Foundation , which guarantees responsible production. In addition, all our products are PETA Vegan Approved , which means they are completely free of animal materials.
Which countries do you ship to?
At the moment we only ship to the following European countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.
How long does a shipment take?
Cat Code delivers within Belgium and Europe.
We aim to dispatch orders within 5-10 working days. In exceptional cases, delivery may take a little longer. Thank you for your understanding.
You can pick up packages for free in Ghent (Bruges Gate region). Send an email to hello@catcode.be to make an appointment.
What are the shipping costs?
The shipping costs depend on the country to which the package is sent. The costs are calculated after you have entered the shipping address. For Belgium the shipping costs are €6.50 and for the Netherlands €8.11.
How do I wash my products?
We recommend washing your textiles inside out on a cold cycle (30°). Use a chlorine-free detergent, never tumble dry and do not iron over embroidered or printed areas.
What is the status of my order?
You will receive a confirmation email to the email address you placed your order with. Once your package has been shipped, you will receive a track&trace from the sender, so you can track your order.
Where can I pick up my order?
Pick up is only possible in Ghent (Belgium). Before placing an order, please contact us via hello(at)catcode.be, then we will schedule an appointment.
Can I request a return?
Sure! You can return your package within 14 business days after delivery. Items must be undamaged and returned in their original packaging.
Take a look at our return policy here !
https://catcode.be/policies/refund-policy